Frequently Asked Questions
Find answers to commonly asked questions here. Click below for Product or Order related questions.
FAQs - Product Related
ARE THERE ANY CHEMICALS USED?
Our Aquaponics systems are 100% chemical free. The principle behind aquaponics insures that we cannot use chemical insecticides, pesticides because they will hurt our fish, which provide nutrients to the plants. Similarly, we cannot use growth hormones on our fish because they adversely affect the plants.
WHAT IS AQUAPONICS?
Aquaponics is a sustainable food production method which combines aquaculture (growing fish) and hydroponics (growing plants in water using synthetically formulated nutrients). Nutrients in an Aquaponic system derive from feeding fish, and their manure, in the presence of bacteria, converts to nitrates and other useful nutrients. The plants intake these nutrients, and clean water is passed back to the Fish Tank. This is a 100% recirculating system where the plants and fish are mutually dependant. Read more about Aquaponics here.
WHAT IS THE DIFFERENCE BETWEEN AQUAPONICS AND HYDROPONICS?
Aquaponics and Hydroponics differ mainly in the nutrient source. In an Hydroponic system, chemicals are used to create the nutrients that the plants require, and buildup of these chemicals requires discharge of water from time to time. Aquaponics is a 100% recirculating system, where the nutrients are created naturally from fish excrement and bacteria. Aquaponics is always truly chemical free as in an Aquaponics system, fertilizers/pesticides/insecticides will harm the fish, and any fish growth hormones will harm the plants, guaranteeing there are no chemicals used. Read more about the differences between Aquaponics, Hydroponics, and Soil farming here.
HOW LONG DOES PRODUCT LAST?
Our post-harvest process results in produce that lasts up to 10 days if kept refrigerated.
HOW SHOULD I STORE MY PRODUCTS
This product should be stored in a refrigerator at 4-8°C
How is the lettuce washed?
Our lettuce is washed in RO treated water, ensuring your salad is clean, safe, and ready to eat.
FAQs - Order Related
How Do I place an order?
Please place your order using the Order page. If you have any issues please contact us for more details on how to place an order.
HOW DO I CHANGE AN ORDER
You can contact us with your order number and the details you'd like changed.
WHAT ARE YOUR DELIVERY TIMINGS
We typically aim to deliver our boxes by 12PM on delivery days, however if we have a change in our schedule we will do our best to inform you in advance. Please see our delivery days based on location here.
HOW DO I GET A REFUND?
For orders placed but not delivered, cancellations can be requested up to 48 hrs prior to delivery. For example, you must cancel your order by Friday end of day if the delivery is scheduled on Sunday.
CAN I BUY BULK QUANTITIES
Yes, you can place an order by reaching out to us here. If you have specific requirements, please contact us directly. We will provide you a code that you can use to order through the website for discounted pricing.
DO WE GROW OTHER VARIETIES THAN WHAT IS LISTED
Yes, we have 20+ varieties of leafy greens growing at any given time, as we are constantly experimenting to bring you the freshest, most delicious produce. Additionally we rotate 4 to 5 varieties of lettuce to ensure our salad boxes are filled with different varieties of exciting leafy greens.
Do WE GROW CUSTOM VARIETIES FOR YOUR RESTAURANT?
Depending on your requirements, and our capabilities, we may be able to grow specific varieties for your restaurant.
DO WE HAVE A SUBSCRIPTION SERVICE AVAILABLE?
Please contact us directly for more information on subscription options.
DO WE TAKE CATERING SERVICES
Yes we do, please contact us for more information on catering your event!